A team member may qualify for the GEM Award by Going the Extra Mile through actions such as:
- Delivering outstanding hospitality or support to guests or teammates
- Creating moments of connection and delight for guests or teammates, big or small
- Stepping up to help during a busy or challenging shift
- Showing kindness, teamwork, ownership, or leadership
- Solving a problem or improving a guest experience
- Bringing a positive attitude and energy to the team
- Supporting others beyond their normal responsibilities
- Living out CRG’s core values in a meaningful way
Big or small, if someone made a difference, we want to hear about it. Please take a moment to call out a specific interaction, instance, or moment where a team member went the extra mile.